Keeping drains odour free

Run very hot water through it after each use and about once a week, throw in a handful of bicarbonate of soda, followed by hot water.  Try pouring a cup of vinegar, let it stand for 30 minutes, then run very hot water through the drain.

Taking care of your sink

Remove stains from a porcelain sink by filling it with lukewarm water, add 2 tablespoons of bleach and let stand for about an hour.  Stubborn stains should be treated with saturated paper towels and let stand for 8 to 10 hours.

Avoid abrasive cleaners when cleaning a stainless steel sink.  Simply splash with sudsy water and clean and polish with glass cleaner or a bicarbonate of soda paste.

Carefully rub scratched or pitted areas with very fine steel wool, then buff to a sheen with a soft cloth.

Cleaning your bathroom in 5 minutes

Armed with a spray bottle of disinfectant, wipe down all bathroom surfaces.  Work from the mirror to the floor covering the basin, bath and toilet along the way.  Proceed to sponge down the bath, shower and basin with a liquid disinfectant cleaner at least once a week.

Hard water spots and soap scum can be treated with a cloth moistened with vinegar.  Dry and polish with a soft cloth.  After showering, clean your bathroom regularly with a hospital grade bleach disinfectant and keep it as dry as possible.

After Builds Cleaning

After Builds Cleaning

Total people involvement

It involves staff taking on much more responsibility to use their abilities to the benefit of the company.  They are trained, capable and motivated to take full responsibility for the work they do.  They are trusted to carry out these responsibilities with autonomy for their own work area.

Staff is expected to:

·         Assist in the selection of new recruits

·         Dealing directly with suppliers, quality issues and delivery information

·         The self-measurement of performance and improvement trends

·         Spending improvement budgets

·         Planning and reviewing work done each day through communication meetings

·         Dealing directly with customer problems and requirements

Key fundamentals in contract cleaning

For the last ten years our knowledge and experience in contract cleaning, has led to the development of key fundamentals we implement in order to satisfy our clients.  We provide a reliable, comprehensively  trained workforce, setting key performance indicators, efficient contract management, regular site inspections and embracing positive change within management.

The Moment of Truth

This concept was developed by Jan Carlzon, President of Scandinavian Airlines, who claimed “we have 50 000 moments of truth out there everyday”.  The “moment of truth” is an episode in which a customer comes in contact with any aspect of the company and thereby has an opportunity to form an impression.

These euphoric contacts unfortunately take place out of sight of management, who cannot always be there to manage the quality of that moment of truth.  Managers will then learn to manage staff indirectly and that is done by creating  a customer-orientated organization, customer-friendly systems and a work environment that reinforces the idea of putting the customer first.

What is service?

Service refers to all the activities which create a bond between organizations and their clients or customers.  This definition is fully justified because all organizations have a service component.  The extent of the service component varies, however, from organization to organization, but everyone ultimately has a role in service

Continuous Improvement

The fundamental way we improve our service is by bettering our operation.  This is achieved by:

·         Solving internal problems that prevent great service delivery

·         Delivering improved services externally by working better internally

Our improvement priorities

The needs and preferences of customers and the performance and activities of competitors are two major influences on the objectives of the operation.  The fundamental purpose of operations is to create a service in such a way as to meet the needs of the customers.  What customers find important the operation should regard as important as well.  The needs and preferences of customers shape the importance within our operation. 

Competitors are the points of comparison against which the operation can judge its performance.  The improvement which matters most is that which takes the operation past the performance levels achieved by our competitors.

Creativity in a company

Creativity is the soul of entrepreneurship and is required in spotting the patterns and trends that define an opportunity.  It subsequently becomes imperative in developing innovative business concepts.  The corporate entrepreneur has to be highly creative in getting a sponsor, building and using a network, obtaining management buy-in for the concept forming a team, gathering resources and overcoming the many obstacles that will be thrown into his/her path.

Much of the work on creativity tends to focus on the ability to relate and connect and to put things together in a novel way.  In a business context, creativity is not mere originality.  It is a pragmatic dimension in that creative approaches or solutions must also be useful and actionable in the context of the company and its competition.

There are three components of successful creativity in organizations: expertise, motivation and creative thinking skills.  Expertise is defined as what you know and can do.  Motivation can be primarily a passion or interest or the desire to achieve company rewards and awards.  The individual is solely driven by the challenge and joy of accomplishment.  Creative thinking can be explained as the ways individuals approach problems differently, seeking insights from other fields of endeavour, challenging assumptions etc

Employees should, however, be provided the freedom and access to resources to practice these components.

Where should quality checks take place?

The key tasks for operations managers is to identify the critical points at which the service or process need to be checked to ensure that it will conform to specifications.  These checks may be carried out at the start of the process, during the process and after the process.

At the start of the process the incoming transformed resources could be inspected to ensure that they are to the correct specification.

During the process checks may take place at any stage but there are a number of particularly critical points in the process where inspection might be important:

• Before a particularly costly part of the process
• Before a series of processes during which checking might be difficult
• Immediately after part of the process with a high defective point
• Before a part of a process that might conceal previous defects or problems
• Before a point is reached, after which rectification and recovery might be impossible
• Before potential damage or distress might be caused
• Before a change in functional responsibility

Checks will take place after the process as well to ensure that the service conforms to its specification or that customers are satisfied with service they have received.

Routine Toilet Cleaning

Briskly scrub the bowl everyday with a toilet brush using the cleaner of your choice to remove deposits, discoloration and tide lines.  Be careful to clean under the rim.  Rinse the toilet brush in a fresh flush and occasionally give it a wash in warm water.

What is method study?

Method study is the part of scientific management which makes a direct contribution to job design.  It is a systematic approach to job design and not solely a set of techniques to be followed by management.  This method study approach involves systematically  following six steps: select the work to be studied; record all the relevant facts of the present method; examine the facts critically and in sequence; develop the most practical, economic and effective method; install the new method and maintain this method by checking it in use.

Operations usually have many hundreds and possibly thousands of discrete jobs and activities which could be subjected to study.  The specific job selected for method study would give the most return on investment of time spent studying it.  It would be unlikely that it will be worth studying activities which may soon be discontinued or are only performed occasionally.  The type of jobs which should be studied as a matter of priority are those which seem to offer the greatest scope for improvement, or which are causing bottle-necks, delays, or  other problems in the operation.

There are different recording techniques used in method study which include recording the sequence of the activities in the job, the time interrelationship of the activities in the job or the path of movement of some part of the job.Recording the present method can give a far greater insight into the job itself and could lead to new ways of doing it.  It is also a good starting point from which to evaluate critically and improve the method.  It would be easier to improve the method by starting from the current method and then criticizing it in detail rather than starting with a blank sheet.

Examining the facts is probably the most important stage in method study and is often done by using the questioning technique.  This technique exposes the reasons behind existing methods in order to detect weaknesses in the rationale and develop alternative methods.  Typical questions would be:  the purpose of each element; the place in which each element is done; the sequence in which the elements are done; the person who does the element and the means by which each element is done.

The next stage is developing the new method.  This involves taking these ideas further in an attempt to eliminate parts of the activity altogether, change the sequence of events so as to improve the efficiency of the job or simplify the activity to reduce the work content.

Installing the new method concerntrates on project managing the installation process rather than examining the reactions of the staff whose jobs and methods are being affected.  The effectiveness of the job designs after they have been installed will need to be monitored regularly.  Although this cannot be viewed as a “continuous improvement” initiative it can be used as an opportunity to rethink and improve methods on a continuous basis.

How to keep your toilet clean with denture tablets

What you will need:
Denture Cleaning Tablets
Toilet Bowl Brush

When out shopping look at the most inexpensive cleaning tablets you can find.
Most directions recommend that the tablet be dissolved in hot water.  Do this by microwaving a cup of water and dropping the tablet(s) in.  When dissolved be sure there is fresh water in the toilet bowl and pour the solution.  Allow to stand overnight.
Swish the bowl with the toilet bowl brush and flush.  You may have to repeat this process a few times if the bowl is badly stained.  Once the bowl is sparkling clean, repeat once a week.
Once your bowl is clean, you can keep it that way by dropping a tablet or two in the tank.

Advantages:
Most tablets are anti-bacterial and kill millions of bacteria.
They fight odour.
Remove stains.
It's so easy!

Cleaning your toilet with some Coke!

Pour a can or bottle into the toilet bowl.  Pour it around the rim so it flows over the stains around the inside of the bowl.  Allow to sit for an hour or more.  The carbonic, citric and phosphoric acid will break down the stains.  Clean the toilet with a brush.  If there are lots of stains, you may need a brush to further loosen them before going to the next step. Flush and the stains will be gone!

Essential bathroom cleaners

There are many different areas that need cleaning in a bathroom.  Here are 4 essential bathroom cleaners that every bathroom should possess.
Toilet Brush - A good toilet brush is necessary to keep the dirtiest part of the toilet clean.
Glass Cleaner - With mirrors and glass doors to a shower, every bathroom needs a glass cleaner for at least a few areas.
Midew Remover (bleach) - Between showers, sinks and toilets, bathrooms are a haven for mildew growth.  Mildew can lead to major problems so be sure to get this one.
Tile Cleaner - These cleaners work on controlling mildew, bacteria and many other dirt details in the bathroom.

Why zoning becomes necessary?

On the smaller sites with just a single cleaner working, there is obviously no potential for dividing the work into smaller parts.  If the size of the sites warrants more people the total set of tasks could be divided into these zones.  This the breaking down of the total task into smaller parts each of which is accomplished by a single person.  In spite of its drawbacks there are some real advantages of division of labour principles.
It promotes faster learning
It is easier to learn how to do short and simple tasks than a complex one.   New members of staff can then be quickly trained when they are short and simple.
Reduce non-productive work
It ensures that the smaller tasks that are completed lead to a large chunk of the cleaning schedule to be completed.

Order of work for spring cleaning a room

1. Open all the windows to air the room.
2. Remove all flowers, empty ashtrays and wastepaper baskets, put away any other bits and pieces, for example, shoes
3. Move all the small pieces of furniture out of the room.
4. If cleaning the hall, move coats, umbrellas and stands.
5. Clean out fireplace, if any, or remove spiders and cobwebs and brush out cupboards.
6. Vacuum the floor, curtains and the upholstery.
7. Dust everywhere. Mop and polish the floor.  Clean walls and windows.
8. Shake rugs outside before putting them back in the room.
9. Replace all furniture, give it a polish, if necessary.

A definition of entrepreneurship

Entrepreneurship is a creative act.  It requires perception, drive, tenacity, dedication and hard work to pursue identified economic opportunities.  There is a general acceptance of entrepreneurial risk regarding time, financial resources and psychological well being. 

Entrepreneurship is a process intended to create wealth and accomplished by gathering and managing human, financial, physical and informational resources to pursue a business opportunity with acceptable levels of risk.

Entrepreneurship is manifested once the introduction of new and innovative goods, services or processes into the marketplace occurs.  This inevitably creates opportunities for additional goods, services and processes.

Entrepreneurship is instrumental in the development of any society, however, entrepreneurship needs a society that encourages and supports individual initiative.  Conditions aiding entrepreneurs include readily available investment capital and a cultural acceptance of business people who tend to operate in unconventional manners.