Cleaning and Housekeeping

With so many items around the home and numerous cleaning products from which to choose, it can be difficult to match item and product. We also tend to relax once the house looks spotless and the chores are all done, but this can be a never-ending task if not organised properly and carried out in the most efficient way. Ensure that you have time to relax, enjoy your family and entertain friends by following time-saving guides for cleaning and good housekeeping performed by our maids and enjoyed by our customers.

Saturday, June 16, 2012

Performance objectives of our service designs

Our operations personnel always attempt to produce designs which are:
* High quality - services or processes which fulfil their purpose in an effective and creative manner
* Produced in a speedy manner - services or processes which have been moved from concept to detailed specification in as short time as possible
* Produced on a dependable basis - producing designs which meet quoted and planned delivery date
* Produced flexibly - producing designs which have changed to incorporate new and emerging ideas or requirements
* Produced at low cost - producing designs in such a way that the design activity has not consumed excessive resources during the creation process

Thursday, June 7, 2012

Speed

Speed is concerned with how long customers have to wait to receive their service. The main benefit to the operation's customers of speedy delivery of services lies in the way it enhances the operation's offering to the customer. For most services, the faster a customer can have the service, the more likely he/she is to buy it. This speed objective is usually reflected in our advertising.

The quality objectives of our operation

Quality means "doing things right", but the things which the operation needs to do right depends on the kind of operation. All operations regard quality as an important objective. Certain operations are effectively promoted on the basis of their quality performance or quality systems as quality is the most visible part of what the operation does. It is something that a customer finds relatively easy to judge about the operation. Quality inevitably influences customer satisfaction or the lack thereof. Good quality services mean high customer satisfaction and the likelihood that the customer will return. Poor quality thus reduces the chances of a customer coming back for more.
Good quality performance in an operation not only leads to external customer satisfaction but makes life easier inside the operation as well. Satisfying internal customers can be as important as satisfying external customers.
The fewer mistakes each micro operation or unit makes the less time it will spend correcting these mistakes and the less confusion and irritation will spread.
The performance objective of quality has both an external to it which leads to customer satisfaction and and internal aspect which leads to a stable and efficient organization.

Wednesday, June 6, 2012

The roles of our supervisors

Our supervisors form part of the management team and holds the designation of first line managers. He/She is the person who has to perform many functions in order to boost productivity at the execution level. He/She should, however, be seen as managers who co-ordinates the operative level staff. This is key personnel to deliver effective service to clients and to forge your company brand.

Tuesday, June 5, 2012

Concept Generation

Many suggestions and ideas may come from our customers on a day-to-basis. Customers may write to complain about a particular service, or make suggestions for its improvement or replacement. Ideas may come in the form of suggestions to staff during the delivery of the service. The front line staff usually have good ideas about what customers like and do not like. They may have gathered suggestions from customers or have ideas of their own as to how the service could be developed to meet the needs of customers more effectively, or how a gap could be filled in the service range.

Friday, June 1, 2012

Advantages of using Contracting Cleaning Service Providers

* No requirement to pay for annual holiday entitlements.
* Holiday relief will no longer be required as the contract will be covered by a network of operatives.
* Hourly rates of pay are generally less.
* No sick pay required as this cost will be covered by the contract through a network of operatives.
* Material costs may be lower due to negotiated rates.
* Administrative costs are lower as responsibility is transferred to the service provider.
* Staff is trained in all aspects relating to Health & Safety issues on your premises
* Staff is trained in the safe use of all equipment.
* Ongoing staff training is the responsibility of the service provider.
* In the event of mechanical failure of equipment a rapid replacement to prevent any loss in cleaning standards is provided.
* Support services such as carpet, upholstery, high level cleaning, floor care and window cleaning is provided.
* Through a management system controlled by the Operations Director to ensure daily cleaning is managed and supervised daily.
* Service Providers are available daily during normal working hours. The Contract Manager has the ability to deal with all administrative and financial queries relating to all contracts and acts as an interface between the directors and the Area Manager for your contract.
* Once a contract requires three or more persons, a site supervisor will be appointed. He/She usually ensures that all staff are timely, effective and properly trained and equipped to perform all duties asked of them. He/She is also the initial point of daily contact for the contract.
* You don't have to worry about your office being cleaned.
* Your office building will be even more healthy for you and your staff.
* It will impress your clients!

Why carpets need to be properly maintained

Carpets need to be vacuumed once a week and more often in areas of high traffic. Frequent vacuuming prolongs the life of your carpet by preventing a build up of gritty particles that can cut carpet fibres.
When carpets are properly maintained, clean carpets can improve your health, indoor air quality and act as a filter holding soil, debris and other contaminants, while preventing them from contaminating the quality of air. Routine carpet cleaning is part of a healthy lifestyle. This will ensure that high traffic areas are under control throughout the year.