Cleaning and Housekeeping

With so many items around the home and numerous cleaning products from which to choose, it can be difficult to match item and product. We also tend to relax once the house looks spotless and the chores are all done, but this can be a never-ending task if not organised properly and carried out in the most efficient way. Ensure that you have time to relax, enjoy your family and entertain friends by following time-saving guides for cleaning and good housekeeping performed by our maids and enjoyed by our customers.

Thursday, January 12, 2012

The Moment of Truth

This concept was developed by Jan Carlzon, President of Scandinavian Airlines, who claimed “we have 50 000 moments of truth out there everyday”.  The “moment of truth” is an episode in which a customer comes in contact with any aspect of the company and thereby has an opportunity to form an impression.
These euphoric contacts unfortunately take place out of sight of management, who cannot always be there to manage the quality of that moment of truth.  Managers will then learn to manage staff indirectly and that is done by creating  a customer-orientated organization, customer-friendly systems and a work environment that reinforces the idea of putting the customer first.
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