Cleaning and Housekeeping

With so many items around the home and numerous cleaning products from which to choose, it can be difficult to match item and product. We also tend to relax once the house looks spotless and the chores are all done, but this can be a never-ending task if not organised properly and carried out in the most efficient way. Ensure that you have time to relax, enjoy your family and entertain friends by following time-saving guides for cleaning and good housekeeping performed by our maids and enjoyed by our customers.

Thursday, October 18, 2012

Staff failures


People failures come in two types: errors and violations.  Errors are mistakes in judgement; a person shall have done something different and the result is some significant deviation from the normal operation.
Violations, however, are acts which are clearly contrary to defined operating procedure.

Friday, October 5, 2012

Customers are the most important element of any business


Defining customer expectations is a key task for marketing.  Marketing must also understand the ability of the operation so that it does not promise something that cannot be delivered.  In the TQM approach, meeting the expectations of customers means more than this, it means understanding things from a customer’s point of view.
The whole organization should understand the central importance of customers to its success and even survival.  Customers are not perceived as an external entity to the organization but as the most important part to it.  Customers should also be seen as human beings, rather than statistics, with individual needs and expectations and deserving of attentive and courteous treatment.

Monday, October 1, 2012

A definition of Total Quality Management



Our specific TQM is concerned with the following:



·         Meeting the needs and expectations of customers
·         Covering all parts of the organization
·         Including every person in the organization
·         Examining all costs which are related to qualify
·         Getting things “right first time” namely, designing quality rather than regular inspection
·         Developing the systems and procedures which support quality and improvement
·         Developing a continuous process of improvement