It involves staff taking on much more responsibility to use their abilities to the benefit of the company. They are trained, capable and motivated to take full responsibility for the work they do. They are trusted to carry out these responsibilities with autonomy for their own work area.
Staff is expected to:
· Assist in the selection of new recruits
· Dealing directly with suppliers, quality issues and delivery information
· The self-measurement of performance and improvement trends
· Spending improvement budgets
· Planning and reviewing work done each day through communication meetings
· Dealing directly with customer problems and requirements
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Appreciate the positive response! We share ideas as we follow the three steps to excellent customer service: Learn, Emulate and Perfect. Give it a try.
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