Cleaning and Housekeeping

With so many items around the home and numerous cleaning products from which to choose, it can be difficult to match item and product. We also tend to relax once the house looks spotless and the chores are all done, but this can be a never-ending task if not organised properly and carried out in the most efficient way. Ensure that you have time to relax, enjoy your family and entertain friends by following time-saving guides for cleaning and good housekeeping performed by our maids and enjoyed by our customers.

Tuesday, November 13, 2012

Recovery when failures occur


Our operations managers need to constantly decide what they will do when failures do occur.  Our operation benefits regularly from well planned recovery.
The breakdown may be disruptive but not as much as it might be if operations managers had not worked out what to do.
Recovery procedures will also shape the customer’s perception of failure.  It is not necessarily the failure itself that leads to dissatisfaction but our response to the break down.  Mistakes may be inevitable, dissatisfied customers are not.  A failure may even be turned into a positive experience.
A good recovery may possibly turn angry, frustrated customers into loyal ones.  An effective response to failure may yield a high pay-off in terms of the long term success of our organization.  It will also send positive signals to our clients and employees about our policy to encourage corrective action to achieve high customer satisfaction.

4 comments:

  1. I run a cleaning service company in Poland and I find your blog very helpful. Really interesting stuff :) Best regards!

    ReplyDelete
  2. Every Cleaning services should give these kind of supports. Not just give only the recovery support but it has to be more customer friendly.
    National Window Cleaning

    ReplyDelete
  3. Remarkable stuff in the blog I love the topic as well thanks. house cleaning

    ReplyDelete
  4. My cleaning store is one such store which has a range of vacuum cleaners which you could get delivered at your doorstep just by registering with us once online.

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    ReplyDelete