The Internal Customer

The concept of the internal customer is based on the premise that everyone in a company has a service role, even those who never see the customer. This applies to administrators, supervisors and executives. These people spend so much time dealing with information procedures, forms and reports that they lack a social perspective on the business. An organization can only succeed once all staff can focus on knowing how to serve, learning what the important needs are and findind effective ways to meet those needs. Staff members of every department should show consistently high concern about the needs of their colleagues. If staff are unfriendly, unhelpful, uncooperative or disinterested, their colleagues will tend to project the same attitude towards them.