The quality objectives of our operation

Quality means "doing things right", but the things which the operation needs to do right depends on the kind of operation. All operations regard quality as an important objective. Certain operations are effectively promoted on the basis of their quality performance or quality systems as quality is the most visible part of what the operation does. It is something that a customer finds relatively easy to judge about the operation. Quality inevitably influences customer satisfaction or the lack thereof. Good quality services mean high customer satisfaction and the likelihood that the customer will return. Poor quality thus reduces the chances of a customer coming back for more.
Good quality performance in an operation not only leads to external customer satisfaction but makes life easier inside the operation as well. Satisfying internal customers can be as important as satisfying external customers.
The fewer mistakes each micro operation or unit makes the less time it will spend correcting these mistakes and the less confusion and irritation will spread.
The performance objective of quality has both an external to it which leads to customer satisfaction and and internal aspect which leads to a stable and efficient organization.