* Rethink business processes in a cross-functional manner which organizes work around the natural flow of customers. This activity would typically focus on outcomes of a process rather than the tasks which go into it.
* Strive for dramatic improvements in the performance by rethinking and redesigning the process.
* Check to see if all internal customers can be their own supplier rather than depending on another function in the process of supplying them.
* Put decision points where the work is performed. Do not separate those who do not work from those who control and manage the work.
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