Enjoy the health benefits of spring cleaning!

Deep within the fibres of your carpets, wood crevices and the layers of your pillows lurk many creepy, scary allergens. Dust mites, mould fibres, animal residue and mildew can all induce some major pain on your home and your body. These household allergens cause sneezing, headaches and a general feeling of illness - but they can weaken your body from being able to deeply heal itself, renew and detox in the spring season. Spring is a good time for deep cleaning of the body from allergies and general maintenance for wellbeing.

Why do you clean out your refridgerator?

Old foods should be thrown away as they spoil and release toxins like mould and bacteria. Bad odours will eventually become overwhelming and there will be no room for fresh foods which could be contaminated by the spoilt food. If you don't get rid of physical as well as mental clutter it can spoil your life. If you don't get rid of what you don't need, mental junk overwhelms your like, keeping you stuck in the past: failures, criticism and grief. There is no room for self-improvement.

The Internal Customer

The concept of the internal customer is based on the premise that everyone in a company has a service role, even those who never see the customer. This applies to administrators, supervisors and executives. These people spend so much time dealing with information procedures, forms and reports that they lack a social perspective on the business. An organization can only succeed once all staff can focus on knowing how to serve, learning what the important needs are and findind effective ways to meet those needs. Staff members of every department should show consistently high concern about the needs of their colleagues. If staff are unfriendly, unhelpful, uncooperative or disinterested, their colleagues will tend to project the same attitude towards them.

The innovator strategy

Once the organization adopts an enhanced approach to designing its operations, it also expects enhanced customer service from its operation function. It will not only enhance its structure but also its infrastructure. This means a very high degree of integration between service design, operations and marketing in order not only to be flexible in the short term in response to competitive pressure, but also to introduce new services faster and more effectively than competitors.

The customer-orientated approach

The customer orientated approach is eternally focused which challenges your firm to find ways of making and keeping customers as satisfied as possible. Firms that concerntrate on customer satisfaction tend to be more willing to make long term investments in projects whose impact can be seen after several years. They are also prepared to take a short term reduction in profits, if they believe it necessary, to achieve the overall goal of keeping your customers happy.
Customer-focused organisations make it everyone's business to know the customer. In such companies, production, accounts, marketing and company exectives participate in meeting customers, and everyone of them takes pride in knowing as much as possible about their customers. To introduce this customer-orientated approach to your company e-mail washiela@hanover-cs.co.za.for further queries.

Cleaning Supplies

Cleaning materials should be stored in a plastic carrying tray. They'll be much easier to take out and put away and to move out. When arranging your cleaning your cleaning supplies in a cupboard ensure that large and awkward items, such as a vacuum cleaner, is easy to reach.

Winter Cleaning

Homes get very dusty during winter because the air is so warm and dry. Dust your home's surfaces from top to bottom to maintain the dust at a manageable level. Also focus on fan blades, the tops of window mouldings, and the tops of books - all of which are often overlooked and can collect dust easily. Give your lighting fixtures a good dusting as well.

Low service standards in South Africa

One reason why service standards in South Africa is so bad is the bureaucratic nature of government departments where service is provided under duress. For example, if you arrive at the head of the queue after hours of waiting and the clerk happens to go on lunch, it's your bad luck, you'll just have to join another queue. Years of this sort of treatment have ultimately moulded the local market to become helpless, dependant accustomed to being told what to do. Furthermore, a strong history of racial intolerance resulting in the misunderstood concept of service as being a form of servitude. This could explain why frontline staff remains ignorant as employees may be taught skills but very little training is given on how to care for customers.

What is end of tenancy cleaning?

End of tenancy cleaning is carried out by dedicated mobile teams of cleaning operatives who specialize in properties in need of a thorough deep clean either at the end of a tenancy or before the start of one. These teams are essentially equipped with all the necessary chemicals, tools and equipment. They are trained to clean all kitchen appliances, bathrooms, paintwork and woodwork, windows from inside, etc. This service is usually offered to estate agents, landlords and property managers.

End of tenancy

The tenancy agreement will stipulate a required level of cleanliness when the rental property is vacated. The return of all or part of the initial deposit depends on whether a full clean of the property is required. A minimum requirement would be to return the property to the same state.
When letting. A property it is important to present a clean and tidy environment to potential tenants. The property will be thus more appealing, safe and hygienic as possible and will be subsequently let out sooner. By presenting the incoming tenant with a pristine, clean property landlords can reasonably expect it to be left in the same condition when the tenant moves out.

The cost of bad customer service

Costs would usually arise in handling complaints, insurance liability processing and the necessary corrective public relations. But indirect costs would accrue from lost sales to those direcly affected, lost sales to those who are told about the bad service and the cost of acquiring new customers to replace those lost. he greatest cost of all is the cost of lost opportunties.

Take care of your carpets

Carpets need to be vacuumed once a week and more often in areas of heavy traffic. Frequent vacuuming prolongs the life of your carpet by preventing a build up of gritty particles that can cut fibres.
When carpets are properly maintained clean carpets can improve your health, indoor air quality and act as a filter holding soil, debris and other contaminants, while preventing them from contaminating the quality of air. Routine carpet cleaning is part of a helathy lifestyle. This will ensure that high traffic areas are under control throughout the year.

Performance objectives of our service designs

Our operations personnel always attempt to produce designs which are:
* High quality - services or processes which fulfil their purpose in an effective and creative manner
* Produced in a speedy manner - services or processes which have been moved from concept to detailed specification in as short time as possible
* Produced on a dependable basis - producing designs which meet quoted and planned delivery date
* Produced flexibly - producing designs which have changed to incorporate new and emerging ideas or requirements
* Produced at low cost - producing designs in such a way that the design activity has not consumed excessive resources during the creation process

Speed

Speed is concerned with how long customers have to wait to receive their service. The main benefit to the operation's customers of speedy delivery of services lies in the way it enhances the operation's offering to the customer. For most services, the faster a customer can have the service, the more likely he/she is to buy it. This speed objective is usually reflected in our advertising.

The quality objectives of our operation

Quality means "doing things right", but the things which the operation needs to do right depends on the kind of operation. All operations regard quality as an important objective. Certain operations are effectively promoted on the basis of their quality performance or quality systems as quality is the most visible part of what the operation does. It is something that a customer finds relatively easy to judge about the operation. Quality inevitably influences customer satisfaction or the lack thereof. Good quality services mean high customer satisfaction and the likelihood that the customer will return. Poor quality thus reduces the chances of a customer coming back for more.
Good quality performance in an operation not only leads to external customer satisfaction but makes life easier inside the operation as well. Satisfying internal customers can be as important as satisfying external customers.
The fewer mistakes each micro operation or unit makes the less time it will spend correcting these mistakes and the less confusion and irritation will spread.
The performance objective of quality has both an external to it which leads to customer satisfaction and and internal aspect which leads to a stable and efficient organization.

The roles of our supervisors

Our supervisors form part of the management team and holds the designation of first line managers. He/She is the person who has to perform many functions in order to boost productivity at the execution level. He/She should, however, be seen as managers who co-ordinates the operative level staff. This is key personnel to deliver effective service to clients and to forge your company brand.

Concept Generation

Many suggestions and ideas may come from our customers on a day-to-basis. Customers may write to complain about a particular service, or make suggestions for its improvement or replacement. Ideas may come in the form of suggestions to staff during the delivery of the service. The front line staff usually have good ideas about what customers like and do not like. They may have gathered suggestions from customers or have ideas of their own as to how the service could be developed to meet the needs of customers more effectively, or how a gap could be filled in the service range.

Advantages of using Contracting Cleaning Service Providers

* No requirement to pay for annual holiday entitlements.
* Holiday relief will no longer be required as the contract will be covered by a network of operatives.
* Hourly rates of pay are generally less.
* No sick pay required as this cost will be covered by the contract through a network of operatives.
* Material costs may be lower due to negotiated rates.
* Administrative costs are lower as responsibility is transferred to the service provider.
* Staff is trained in all aspects relating to Health & Safety issues on your premises
* Staff is trained in the safe use of all equipment.
* Ongoing staff training is the responsibility of the service provider.
* In the event of mechanical failure of equipment a rapid replacement to prevent any loss in cleaning standards is provided.
* Support services such as carpet, upholstery, high level cleaning, floor care and window cleaning is provided.
* Through a management system controlled by the Operations Director to ensure daily cleaning is managed and supervised daily.
* Service Providers are available daily during normal working hours. The Contract Manager has the ability to deal with all administrative and financial queries relating to all contracts and acts as an interface between the directors and the Area Manager for your contract.
* Once a contract requires three or more persons, a site supervisor will be appointed. He/She usually ensures that all staff are timely, effective and properly trained and equipped to perform all duties asked of them. He/She is also the initial point of daily contact for the contract.
* You don't have to worry about your office being cleaned.
* Your office building will be even more healthy for you and your staff.
* It will impress your clients!

Why carpets need to be properly maintained

Carpets need to be vacuumed once a week and more often in areas of high traffic. Frequent vacuuming prolongs the life of your carpet by preventing a build up of gritty particles that can cut carpet fibres.
When carpets are properly maintained, clean carpets can improve your health, indoor air quality and act as a filter holding soil, debris and other contaminants, while preventing them from contaminating the quality of air. Routine carpet cleaning is part of a healthy lifestyle. This will ensure that high traffic areas are under control throughout the year.

Why do operations fail?

* The overall design was faulty or because its facilities (machines, equipment and buildings) or staff fail to operate as they should.
* Faults in the information inputs to the operation
* Failures caused by the actions of customers.