Low service standards in South Africa

One reason why service standards in South Africa is so bad is the bureaucratic nature of government departments where service is provided under duress. For example, if you arrive at the head of the queue after hours of waiting and the clerk happens to go on lunch, it's your bad luck, you'll just have to join another queue. Years of this sort of treatment have ultimately moulded the local market to become helpless, dependant accustomed to being told what to do. Furthermore, a strong history of racial intolerance resulting in the misunderstood concept of service as being a form of servitude. This could explain why frontline staff remains ignorant as employees may be taught skills but very little training is given on how to care for customers.

What is end of tenancy cleaning?

End of tenancy cleaning is carried out by dedicated mobile teams of cleaning operatives who specialize in properties in need of a thorough deep clean either at the end of a tenancy or before the start of one. These teams are essentially equipped with all the necessary chemicals, tools and equipment. They are trained to clean all kitchen appliances, bathrooms, paintwork and woodwork, windows from inside, etc. This service is usually offered to estate agents, landlords and property managers.

End of tenancy

The tenancy agreement will stipulate a required level of cleanliness when the rental property is vacated. The return of all or part of the initial deposit depends on whether a full clean of the property is required. A minimum requirement would be to return the property to the same state.
When letting. A property it is important to present a clean and tidy environment to potential tenants. The property will be thus more appealing, safe and hygienic as possible and will be subsequently let out sooner. By presenting the incoming tenant with a pristine, clean property landlords can reasonably expect it to be left in the same condition when the tenant moves out.

The cost of bad customer service

Costs would usually arise in handling complaints, insurance liability processing and the necessary corrective public relations. But indirect costs would accrue from lost sales to those direcly affected, lost sales to those who are told about the bad service and the cost of acquiring new customers to replace those lost. he greatest cost of all is the cost of lost opportunties.

Take care of your carpets

Carpets need to be vacuumed once a week and more often in areas of heavy traffic. Frequent vacuuming prolongs the life of your carpet by preventing a build up of gritty particles that can cut fibres.
When carpets are properly maintained clean carpets can improve your health, indoor air quality and act as a filter holding soil, debris and other contaminants, while preventing them from contaminating the quality of air. Routine carpet cleaning is part of a helathy lifestyle. This will ensure that high traffic areas are under control throughout the year.